Task | Hypotheses | Goals | Research questions |
---|---|---|---|
Task 1 | The majority of participants will successfully complete the mix & match order from two different stores, indicating an intuitive and user-friendly ordering process. | To assess the ease and success rate of users placing a mix & match order from two different stores, evaluating the app's intuitive and user-friendly ordering process. | |
Are there any specific steps or actions that users find challenging or confusing during the process? | |||
Task 2 | Participants will easily navigate to the "Reorder" feature without significant challenges, demonstrating clear and accessible access to past orders for seamless reordering. | To evaluate users' ability to navigate to the "Reorder" feature and assess the clarity of access to past orders for seamless reordering. | How easily can users locate the "Reorder" feature? |
Do users encounter any difficulties or confusion while trying to access their past orders process? | | Task 3 | Participants will efficiently check the real-time order status, reflecting a streamlined tracking system that enhances the overall user experience. | To measure the efficiency of users checking the real-time order status, evaluating the effectiveness of the tracking system for enhancing the user experience. | Are users able to understand and interpret the order status updates without confusion?
Are there any specific aspects of the order status tracking that users find particularly helpful or lacking? | | Task 4 | The feedback collection process for leaving a rating and review will be straightforward and engaging, encouraging participants to share their experiences effectively. | To examine the feedback collection process for rating and reviewing orders, focusing on user engagement and the ease of sharing experiences. | What percentage of users opt to provide additional feedback, such as photos or keywords?
Do users encounter any challenges or hesitations while leaving a rating and review? |
https://www.figma.com/proto/iVzrni46nkVvYgU39oiMcF/Jumpq-portfolio?page-id=338%3A236&type=design&node-id=1328-12223&viewport=-521%2C9%2C0.28&t=8Ya9TVpSawdP2aFe-1&scaling=scale-down&starting-point-node-id=1328%3A12223&show-proto-sidebar=1&mode=design
Reason for User Testing:
Benefits of Testing: